Posted by Yanni at 12.37AM (265 views)
A complain which they should really take it seriously. Look at the timing of the pictures. I am not making up stories nor am I trying to ruin their reputation. No pictures of me cos I wasn’t smiling and I was pissed off!
What kind of service do you expect from any food chains/ restaurant? At least the basic courtesy and friendliness no matter how slow your service is right? Even if the food sucks, everyone expect friendliness from the staffs and especially the boss right? Am I wrong to say that?
How about during fasting month? What do you expect the owner or the staffs to do; especially when they are Muslims or they know that Muslims wants to break their fast and required to break fast on time?
- You expect them to serve at least a glass of water for them to break fast!
- You expect them to serve you instead of dilly-dally.
- When customers ask you a particular question, you got to answer their question instead of telling them “Well, Are you ready to take your order?!”
WHAT THE FUCK! I rushed to el-sheikh with Teni to break our fast. We took our seat and they serve us glass of water with some dates to break our fast. I asked for their menu but they only serve buffet for breaking fast. Ala-carte will only be serve after 8.30pm. So we skipped the idea and went to Amirah’s grill which is just next door cos there wasn’t much time as the prayer call is starting in 10 minutes.
The food was ok lah! It can never be compared to El-Sheikh seriously. Meanwhile I heard 2 couples complaining that their service were damn slow!
1st TURN OFF - no one smile and direct us to any seats. Ok fine, the place is not crowded at all; we are free to choose any seats we want. Fine!
2nd TURN OFF – There were around less than 5 couples who dined in the other day. It wasn’t crowded and there were staffs. The service was damn slow. The prayer is starting anytime soon. No drinks being serve. No one took any order from us or even give us the menu. No one check around to see who is not being serve. We waited for someone to make eye contact with us in order for us to ask for the menu and the glass of water.
3rd TURN OFF – Only one waiter, one lady who prepares the drink, 2 of them were in the kitchen and one boss. When your staffs are busy and slow, what should the boss do? Help around! It’s ok for a boss to help. It’s your business anyway! I am sure you hate receiving complains from customer! My god! The boss face was so black and he was busy with his company accounts. Until I got pissed off, I ….
Yanni: Excuse Me? No one look at me. (My voice was quite loud given the place was not crowded! And there goes, the prayer calls… Allah Akhbar Allah Akhbar….)
Yanni: Excuse Me? (The boss finally realised from his own world dot com, came to us) Can we have 2 glass of plain water for us to break fast? (His face sucks; he is not a muslim meh! Tak puasa ke pakcik oi!)
No sorry and nothing at all, he asked his staff to get us 2 glass of water. Damn it! Tak dengar azan ke! I was damn pissed. The staff served us and I told him sarcasticly – “Are you going to give us the menu for us to take order?” The boss heard me saying that.
He came over to take our order. I asked him, “Which meal between this 2 will take longer time to prepare?”
He replied rudely – “Well, Are you ready to take your order?”
Opposite me was Teni seating; asking me to be patient but I could see that Teni was pissed off too.
Then I answered him – “You are not answering my question. I am asking you which meal between this 2 will take longer time to prepare cos I am fasting and I am hungry!”
He said - “Oh you can go for buffet then. If you want ala-carte, you have to wait longer.”
Yanni - “No, I don’t want any buffet; I want ala-carte, which one between this 2 meal can be ready anytime soon?”
Oh Man, he is not answering any of my questions and he kept repeating that I have to wait longer if I insist on ala-carte.
Eh sia lah, dia bodoh ke pekak sia!
Yanni – “Forget it, give me fish n chips, and for him will be blah blah blah. I can’t remember what it was called.”
After 15 minutes, the food was served. The food wasn’t that bad. I still prefer El-Sheikh.
Guess what? Not even a thank you when Teni settles for the bill. Not even a smile when we took our leave. Damn it! Now, I am wondering how the girls recently enjoyed themselves at Amirah’s Grill. Was it because it’s a good deal, cos they got to pay a certain amount to book the room upstairs? Was it because of the big group of 40 ladies that the boss went – Wow Aku kaya!
It was my first and will be the last visit to Amirah’s Grill. I know I won’t be giving much business as it was just 2 sets of meal. I don’t expect tip top 5 star service. But I expect the boss to be more humble, friendly and have initiatives to help out the staffs if they are busy or slow.
A boss can be a customer too. Everyone of us is a customer. Always put yourself in customer’s position. I am sure you wouldn’t want such service from someone else right. So, please don’t be so stuck up and unfriendly, I got your name card. Oh I see so he used to be the executive chef and he is now a director. So what!
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